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Consent Capture - Flow Template
Manage your Customers' Privacy on Salesforce with Consent Capture!
Flow builder gives you the ability to simplify complex business processes! Using Consent Capture, you can now use flow to manage consent directly on Salesforce using the *NEW* privacy and data governance objects with this awesome flow template!
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Showing 8 of 8 Reviews
Provides a foundation, but hard to fit to our business
I'd like it to support authorization Form consents in addition to contact point consents. We need to be able to create and track a form sent to clients that would authorize us to share information with an affiliated business line. We need to be able to customize the response options and the time the form is valid for and if it gets revoked. It's not a contact point type consent, it's an information sharing consent.
Consent type descriptions are not showing
The Output Value field is filled in in the Custom Metadata records, however, when I run the flow, the descriptions are not showing.
Getting Errors
I, as the recipient, am getting an error stating the Test_Case_c is null. (Custom Mdt)
Consent Capture - Consent point type issue
Hi, first of all I want to thank you for this great package that helped us to satisfy our customer and meet his requirements. I'm a Salesforce employee and I'm facing a technical issue with Consent Capture button, when I click on it it lists multiple Contact Point Types (Email, Phone, Web ...) but I cannot select any. Can you please redirect me to someone from Salesforce who can assit me with this ? Thank you in advance
Looks nice but...
This solution seems like a nice start but am I missing how a client can manage their own content? How can a lead or contact update their own preferences?
Awesome use of consent data model
Super helpful front end flow for managing consent!
Great component
Finally we have a proper Consent Management system in Salesforce! Great to have this flow with lightning components to utilize the new Consent objects in Salesforce. When can we expect support for a public Preference Center as well?
Hi Roy - I'm in product at Salesforce, focused on this consent data model and privacy in general. We're looking into preference center components that would work on top of the consent data model. Would you be interested in providing feedback on what we're building?
Consent Capture - Flow Template // Consent Capture button missing
The presentation at Dreamforce was exquisite and from the standing ovation the presentation received I am guessing that the product will solve a great deal of GDPR issues. The reason we are contacting the team is that we just installed the Consent Capture Flow template into our developer ORG, the flow works flawlessly (great design) but we can not locate the Button - Consent Capture. I have tried to create a button from scratch and load the - ConsentCaptureDisplayComponent - lighting component but the component is not available. Please advise
Hi Marla, Could you please provide us with the information what is the progress on this solution? Can we participate in any kind of testing?