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Openet Real-Time Care Insights

Reduce Care Call Resolution Times and Improve Customer Experience

Overview

_ Introducing Openet Real-Time Care Insights, enabling mobile operators to expedite care call resolution and improve customer experience. Openet provide a holistic view of real-time service usage and data insights. Contact us - info@openet.com

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Openet empower Service Providers to lower the cost of managing customer care queries by providing a bridge between the Salesforce Service Cloud CRM and the network Business Support Systems (BSS). With this fully integrated solution, Openet enable real-time access to customer usage information, via the Salesforce CRM, in order to resolve billing queries more efficiently to allow for a better customer experience for the subscriber. Result? Improve customer retention and drive down operating costs.

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package