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Openet Real-Time Care Insights

By Openet

Reduce Care Call Resolution Times and Improve Customer Experience

No Ratings
Starting at $1   USD/company/one-time payment
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Business Need
Customer Service

_ Introducing Openet Real-Time Care Insights, enabling mobile operators to expedite care call resolution and improve customer experience. Openet provide a holistic view of real-time service usage and data insights. Contact us - info@openet.com

  • Openet Real-Time Insights

Compatibility

Salesforce Editions
Professional
Force.com
Developer
Essentials

App Details

Version
openet/20200122_1455 1.11.0
Listed On
03/02/2020
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.11.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/28/2020

Additional Details

Openet empower Service Providers to lower the cost of managing customer care queries by providing a bridge between the Salesforce Service Cloud CRM and the network Business Support Systems (BSS). With this fully integrated solution, Openet enable real-time access to customer usage information, via the Salesforce CRM, in order to resolve billing queries more efficiently to allow for a better customer experience for the subscriber. Result? Improve customer retention and drive down operating costs.

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Openet

6 Beckett Way, Park West, D12 VX26, IRELAND

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