DataArt | Salesforce Consulting Services

Our project need involved transitioning from Live Agent (legacy chat) to the new Messaging for In-App and Web feature. This team is highly knowledgeable and organized as well as a pleasure to work with. They were able to keep us engaged during the entire process and were very open to feedback and ideas along the way. During our project we discovered gaps in feature functionality, but this team worked with us and Salesforce platform support to quickly identify actual bugs versus feature gaps to solution for. With their guidance, we were able to add the necessary customization to ensure no functionality was lost with the move from the pre-existing chat channel.

Our experience with [Partner Name] on Salesforce Service Cloud Voice was largely positive. The setup and implementation process went smoothly, and while there were some challenges during the hyper-care period, these were due to Salesforce limitations rather than the partner’s efforts. The partner effectively delivered business solutions that aligned with our needs, demonstrating strong customization and scalability expertise. Their team ensured we were well-prepared, providing proactive support and timely issue resolution. With all call center operations now consolidated under one platform, we've eliminated the need for a third-party vendor, resulting in cost savings. Post-implementation, the partner continues to offer valuable support, assisting with enhancements and issue resolution as needed.

Very nice to work with. They have your business interests as a top priority.

The team is great. They are very receptive to input in meeting business needs and creative in finding solutions to meet those needs while maintaining our platform.

DataArt has done an excellent job loading Salesforce data into the organization's Data Warehouse and making it available to create new metrics and measure progress toward goals. Data Art's work and knowledge of the Salesforce System have been extremely valuable to our organization.

We have had a long term engagement with DataArt spanning not just Salesforce but all our development needs. They have always been excellent to work with, they work very well as partners and have always worked well with all key stakeholders in our business.

Young company but flexible and meets deadlines

We were very pleased!

Wonderful staff, excellent at what they do, and they take pride in their work. I highly recommend them to anyone or any company.

DataArt did a fantastic job. Not only was everyone very knowledgeable about the backend of Salesforce, but also the team was very consultative. Rather than just applying a fix that I asked for, they thoughtfully helped me get to the root of the problem -- and only then, suggested a better solution. Always responsive, courteous, and kind. Highly recommend!