Lightning Knowledge Search and Replace

Hi Maria, Since this is a Managed package it may not be possible to change the attribute that you mentioned. There might be a way by talking to support and creating a ticket (according to this document: https://help.salesforce.com/s/articleView?id=000386646&type=1)

Hi Bruno, thanks! Sent you a DM!

Hi Federico, Thank you for the provisioned information. We tried different possible scenarios but we are still unable to reproduce your issue. Since it's quite obvious that we have a different setup on our org we would like to ask you if it's possible for you to grant us login access to you environment in order to troubleshoot this problem in a proper way. If you're ok with that you can send us the credentials through a private message right here.

Thanks, Bruno. -What type of field is the custom field called “Content”? A/ Rich Text Area(32768) -The text or word you are trying to replace is located only in translated articles? A/ No, in the main language as well - English -Are you performing this action with a Sys Admin or with a user with different profile? A/ Have tried with both Sys Admin profile and a different profile. -What version of the tool do yo have installed? Just in case, the latest one is 1.9 A/ We have 1.9 installed. Thank you so much again!

Hi Federico, We tried to reproduce your issue but the replacement is working fine on our side. Could you please answer some additional questions in order to try to replicate the problem affecting your org? -What type of field is the custom field called “Content”? -The text or word you are trying to replace is located only in translated articles? -Are you performing this action with a Sys Admin or with a user with different profile? -What version of the tool do yo have installed? Just in case, the latest one is 1.9

Hi Carolina, Thanks again for the follow-up. It seems it's not the translation issue, but something different. We're running the query as follows: Case Sensitive (True), Internal articles only (but have also run it for all channels), Published status, we're selecting a record type, a custom field called "Content" for the search field, and English language. If we run a search only, the search returns a number of articles, i.e. 10. If I run the same operation but as a "replace" then we get the error message and only 1 article gets updated. If I keep running the same operation, the subsequent run will only pick up 9 articles and replace 1, the next one 8 and so on, until all articles have been replaced, but only 1 at the time. This tells me that all of them can be replaced, published as new version, but it's only doing it 1 at the time.

Hi Federico, we tried to reproduce your issue without success. The component is working correctly when searching and replacing text from translated articles. Could you give us more details about the steps you’re going through as well as the options of the component that you’re selecting when trying to do the replacement? Thanks!

Thank you Carolina! This was super helpful. Going through the article, it seems we may be running into issues due to the "Primary Version" lookup. Have you heard of other Orgs having issues with translated versions? Thanks again!

Hi Federico, The app comes with a Permission Set that grants access to the objects provided in the package. However, you should also make sure that the user doing the replacement is a Knowledge User that has the correct Knowledge Management permissions, as well as CRUD permissions on the Knowledge object. The error could also be happening because the article is locked by an Article Approval Process. Does your org have an active Approval Process for Knowledge? If not, it might be because of any of the reasons mentioned in the following article: https://help.salesforce.com/s/articleView?id=000382317&type=1

Hi Jerico, Sorry for the late response. As per how the component was built is not possible to update the "From" address of the email alert. By default, the email is sent from the person who executed the search/replace action.

Hi Bruno, How can we update the From address of the email alert?

Hi Bruno, As for Email Confirmation may we know who will be sending the email? We checked the email logs and we see that the app is using the current user to send the email to current user email.

Hi Jerico, The fix for the email notification has been uploaded and is present on the latest version of the tool. Please install version 1.9. In case you already have version 1.9 installed please check Email deliverability on your Org and confirm is set to “All Email”. If not you won’t receive the notifications. Regarding adding a space at the end of the replaced word…that won’t be necessary. You can replace the word “Test” with “Tests” without adding the space at the end and the replacement will display “Tests with jerico”.

Hi Byron, Thanks for your review! Unfortunately, the tool is not designed to search for null fields. Regarding the email confirmation for the Search-Only functionality, we found out this is a current bug the application has. We’ll be fixing it and delivering a new version soon.

Thank you very much for your comment! we really appreciate you take the time to leave this feedback about the tool. We're glad that this solution is so helpful to you and your team.

Hi Thomas, we replicated your situation as described, and the tool is not presenting any issues in changing article visibility. Our package comes with a permission set called ‘Search & Replace User Permissions’, have you assigned it to your user? Does your user have permission to manage Knowledge articles? You could also go to Setup and search ‘Apex Jobs’ in the quick find box to check if there were any failures in the batch process initialized from the tool. Please bear in mind that if you leave the ‘Replacement String’ input field blank, the tool will delete your search term from the article. If you just want to change the visibility, you should input the same search string inside the ‘Replacement String’ field and change visibility to another of the available channels.

We have the same issue. We don't want to update any content, just mass re-publish with different visibility. Seems impossible to do a Replace without it replacing search string with replacement string. If Replacement is left blank, it deletes the search string. I've tried using regex searching to find literally nothing on a field I know is blank on all our articles but it doesn't find matches, so not sure how their regex search is working. I've tried: ^$ ^(?![\s\S]) But neither matches