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S-Route | Most Skilled Live Agent | Chat Routing Center Management

Native Solution to Enhance Chat Center Customer Support

$1,000   USD/company/month

Discounts available for nonprofits

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Business Need
Agent Productivity

S-Route delivers a simple yet dynamic Service Cloud experience utilizing Salesforce’s skill-based routing and capacity management. By leveraging Omni-Channel, it becomes easier to establish skilled agents that elevate your customer's experience.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
SRoute/1.2.1 1.2.1
Listed On
01/05/2021
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.1
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/03/2020

Additional Details

Effective customer service with Omni-Channel: Nothing annoys a customer more than when they must wait on a live agent to research their problem. Why? Because they expect the agent to be able to solve their problem quickly. By enhancing skills-based routing, S-Route brings those 2 types of Live Agents (Most-Available and Least-Active) the 3rd one; Most-Skilled Agent. Being both agent-friendly and customer-friendly, as the agent capacity gets full your customer gets routed to the next most-skilled agent. S-Route ensures your customers will always be sent to the most skilled agent that is trained to handle the customer-specific issue and quickly resolve it for the optimal customer experience. Easy to use and train: Rather than having to use multiple Salesforce menus and settings; S-Route transforms skill-based routing and agent management into one easy to apply. Skills and agents are quick and easy to add. S-Route even has a built-in guide to help with the initial setup and will be updated every release. As our team improves S-Route, according to customer needs there will be other routing types and channels such as Case Routing and Lead Routing.

Need help?

CyanGate

Cincinnati, Ohio, USA

Please open a ticket using <url>

Support Phone1-833-326-9778 x12
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