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S-Route | Most Skilled Live Agent | Chat Routing Center Management

Native Solution to Enhance Chat Center Customer Support

$1,000   USD/company/month

Discounts available for nonprofits

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Business Need
Agent Productivity

S-Route delivers a simple yet dynamic Service Cloud experience utilizing Salesforce’s skill-based routing and capacity management. By leveraging Omni-Channel, it becomes easier to establish skilled agents that elevate your customer's experience.

Highlights

Next-Gen Skills-Based Routing A new routing type for Live Agent through Omni-Channel skills-based routing. S-Route aligns live agents and their skill levels for an optimized customer experience by enabling customers routed to the MOST-SKILLED agent.

Centralized Management Along with its compact view, S-Route eliminates multiple steps for Live Agent operations, allows admins to easily manage skills, agents, and chat buttons. Your agents became more skilled? Adjust with just a few clicks!

S-Route is a native application. All data is kept within Salesforce and no third-party applications are needed. **Prerequisites to Install ** Chat Omni-Channel Skill-Based Routing

Provider Details

CyanGate
Cincinnati, Ohio, USA
Founded
2007
Website
Email
Phone
+1 (833) 326-9778

Since 2007, CyanGate has designed, delivered, and supported award-winning Digital Asset Management (DAM) Solutions. CyanGate specializes in DAM system architecture design and enterprise DAM implementations and integrations. Customers include global Fortune 500 companies in diverse industries such as Retail, Publishing, Media and Broadcasting. Headquartered in Cincinnati, OH with a remote office in Turkey, CyanGate provides cost-effective solutions without the loss of quality typical of other outsourcing companies.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

If paid annually, the app pricing is $10K/ year. If paid monthly, the app pricing is $1K/ month. 15 days free trial.

Plan 1

$1,000 USD/company/month

Plan 2

$10,000 USD/company/year

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