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S-Route | Most Skilled Live Agent | Chat Routing Center Management

Native Solution to Enhance Chat Center Customer Support

$1,000   USD/company/month

Discounts available for nonprofits

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Business Need
Agent Productivity

S-Route delivers a simple yet dynamic Service Cloud experience utilizing Salesforce’s skill-based routing and capacity management. By leveraging Omni-Channel, it becomes easier to establish skilled agents that elevate your customer's experience.

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MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
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Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
5
Lifetime average
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Mitchell Smith
Double Star Ranger
06/28/2023

S-Route has optimized our efficiency by routing customers to our most skilled agents

Wolverine World Wide, Inc. is one of the world’s leading marketers and licensors of branded casual, active lifestyle, work, outdoor sport, athletic, children's and uniform footwear and apparel. Our biggest challenges before implementing S-Route were agent optimization and consumer experience. Salesforce is natively designed to pass chats to the most available and least active agent. This resulted in four agents all having one chat, and customers not being routed to the most skilled agents. S-Route has optimized our efficiency by routing customers to our most skilled agents. As a result, we were able to lower the amount of staff needed to cover the chat channel. Cyangate has been an amazing partner to work with and are very responsive to the needs and suggestions for our organization. Cyangate’s S-Route app is easy to navigate and user-friendly. We highly recommend the S-Route solution for optimizing chat.