Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Calabrio ONE Workforce Engagement Management for Salesforce
Increase operational efficiency with Calabrio ONE
Overview
Calabrio ONE for Salesforce brings Workforce Management, Quality Management, and Analytics together in one connected experience. It enables contact centers to forecast, schedule, and evaluate performance with greater visibility and control.
Plan smarter, act faster. Leverage AI-powered forecasting to predict workload with accuracy, build optimized schedules that match staffing to demand, and respond dynamically to intraday changes.
Elevate performance and quality. Evaluate interactions with AI-powered Quality Management to uncover patterns that matter. Turn data into clear insights that help supervisors identify strengths, address gaps, and deliver meaningful coaching at scale.
Empower your workforce. Give employees autonomy, feedback, and flexibility to perform at their best. Self-scheduling, performance insights, and transparent metrics give employees control and accountability, fostering a more engaged and reliable workforce.
Calabrio ONE for Salesforce brings Workforce Management ,Quality Management, and Analytics together in one connected experience. It enables contact centers to forecast, schedule, and evaluate performance with greater visibility and control. By combining workforce planning and quality intelligence, Calabrio ONE helps teams improve service levels, strengthen agent engagement, and deliver consistent customer experiences.
Categories
- Business Needs
- Customer ServiceAnalyticsAgent Productivity
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package