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Calabrio Launch: Quality Management Connector for Salesforce

By Calabrio
Calabrio Launch: Quality Management Connector for Salesforce
Calabrio Launch: QM Connector for Salesforce Overview
Creates a Calabrio Calls Tab Accessable within Salesforce Service Cloud
Recorded Calls in Calabrio Associated with the Customer Service Cloud Record are Presented
Selected Call Information is Displayed with One-Button Link to the Calabrio QM Record
Call Record Opens in Calabrio for Playback and Analysis
Calabrio QM Call Recording and Agent Desktop Recording Screen
Configuration Wizard Welcome Page
Step 2-Configure Calabrio URL
Step 3-Select Appropriate Object for Linkage Between Calabrio QM and Service Cloud
Finish Initial Configuration and Create Calabrio Tab in Service Cloud User Screens
We're still gathering your accounts. This process takes a few moments.

$2 USD per user per month Calabrio Launch: QM Connector is priced by contact center agent count at $2 per month. Requires 1:1 ratio of Calabrio Quality Management licenses to Calabrio Launch: QM Connector licenses.

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Latest Release

9/29/2020

CATEGORIES

Telephony
Increase operational efficiency with Calabrio Launch: QM Connector

Calabrio Launch: QM Connector for Salesforce streamlines reporting and optimizes efficiency in the contact center by enabling easy access to call recordings in Calabrio from the Salesforce Service Cloud CRM screen.

$2 USD per user per month Calabrio Launch: QM Connector is priced by contact center agent count at $2 per month. Requires 1:1 ratio of Calabrio Quality Management licenses to Calabrio Launch: QM Connector licenses.