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Calabrio Launch: Quality Management Connector for Salesforce

By Calabrio
Calabrio Launch: Quality Management Connector for Salesforce
Calabrio Launch: QM Connector for Salesforce Overview
Creates a Calabrio Calls Tab Accessable within Salesforce Service Cloud
Recorded Calls in Calabrio Associated with the Customer Service Cloud Record are Presented
Selected Call Information is Displayed with One-Button Link to the Calabrio QM Record
Call Record Opens in Calabrio for Playback and Analysis
Calabrio QM Call Recording and Agent Desktop Recording Screen
Configuration Wizard Welcome Page
Step 2-Configure Calabrio URL
Step 3-Select Appropriate Object for Linkage Between Calabrio QM and Service Cloud
Finish Initial Configuration and Create Calabrio Tab in Service Cloud User Screens

$2 USD per user per month Calabrio Launch: QM Connector is priced by contact center agent count at $2 per month. Requires 1:1 ratio of Calabrio Quality Management licenses to Calabrio Launch: QM Connector licenses.

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Latest Release

9/29/2020

CATEGORIES

Telephony
Increase operational efficiency with Calabrio Launch: QM Connector

Calabrio Launch: QM Connector for Salesforce streamlines reporting and optimizes efficiency in the contact center by enabling easy access to call recordings in Calabrio from the Salesforce Service Cloud CRM screen.

$2 USD per user per month Calabrio Launch: QM Connector is priced by contact center agent count at $2 per month. Requires 1:1 ratio of Calabrio Quality Management licenses to Calabrio Launch: QM Connector licenses.