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Calabrio ONE Workforce Engagement Management for Salesforce
Increase operational efficiency with Calabrio ONE
- Business Need
- Customer ServiceAnalyticsAgent Productivity
- Requires
- None
Calabrio ONE for Salesforce brings Workforce Management, Quality Management, and Analytics together in one connected experience. It enables contact centers to forecast, schedule, and evaluate performance with greater visibility and control.
Highlights
Plan smarter, act faster. Leverage AI-powered forecasting to predict workload with accuracy, build optimized schedules that match staffing to demand, and respond dynamically to intraday changes.
Elevate performance and quality. Evaluate interactions with AI-powered Quality Management to uncover patterns that matter. Turn data into clear insights that help supervisors identify strengths, address gaps, and deliver meaningful coaching at scale.
Empower your workforce. Give employees autonomy, feedback, and flexibility to perform at their best. Self-scheduling, performance insights, and transparent metrics give employees control and accountability, fostering a more engaged and reliable workforce.
Provider Details
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio's fully integrated contact center workforce optimization suite includes Quality Management (QM), Workforce Management (WFM), Analytics, Advanced Reporting and Call Recording. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.
Pricing Details
For additional pricing details, please contact roxann.sawyers@calabrio.com
Calabrio
$36 USD/user/month