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Calabrio ONE Workforce Engagement Management for Salesforce

By Calabrio

Increase operational efficiency with Calabrio ONE

No Ratings
Starting at $36   USD/user/month
Business Need
Customer Service
Analytics
Agent Productivity
Requires
None

Calabrio ONE for Salesforce brings Workforce Management, Quality Management, and Analytics together in one connected experience. It enables contact centers to forecast, schedule, and evaluate performance with greater visibility and control.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Additional discovery for this solution is required to determine requirements, please contact Calabrio.

App Details

Version
calab/ver 1.0 1.0.0
Listed On
12/07/2020
Latest Release
04/13/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 2
App Builder: 1
Community Builder: 0
Languages
Arabic
Dutch
English
Finnish
French
German
Portuguese
Spanish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/12/2020

Additional Details

Calabrio ONE for Salesforce brings Workforce Management ,Quality Management, and Analytics together in one connected experience. It enables contact centers to forecast, schedule, and evaluate performance with greater visibility and control. By combining workforce planning and quality intelligence, Calabrio ONE helps teams improve service levels, strengthen agent engagement, and deliver consistent customer experiences.

Need help?

Calabrio

Minneapolis, MN USA

Support Phone+1 (800) 303-1248
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