Calabrio ONE Workforce Engagement Management for Salesforce

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio's fully integrated contact center workforce optimization suite includes Quality Management (QM), Workforce Management (WFM), Analytics, Advanced Reporting and Call Recording. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.