Acrolinx for Salesforce Knowledge

The gold standard for content standards checking is now embedded in the agent console

Acrolinx brings automated checking of content standards directly into the workspace for knowledge workers (and all agents are knowledge workers, didn't you know). With real-time checking as you write, the embedded sidebar brings click-fixable items into sharp focus. No longer does an editor need to spend time reading an entire document searching for those subtle areas in need of targeted improvements; Acrolinx will take you right there and highlight the issue in context for review and correcting if warranted. Not only does this improve the efficiency of my editors, but also the initial creation of content as well. Better content right from the start helps the entire process become more streamlined and efficient. This is one tool I will never do without in an enterprise content environment. It's my Jimminy Cricket on my shoulder guiding me to clearer technical writing. The fact that it is embedded directly in my content creation environment and available to all my content authors makes it all the better for ensuring a consistent tone and voice to build trust in our solutions.