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Acrolinx for Salesforce Knowledge

By Acrolinx GmbH

Create knowledge content that makes an impact.

Starting at $15,000   USD/company/year
Business Need
Agent Productivity
Requires
Service Cloud

Create clear, concise, and scannable knowledge content that delivers the answers your customers need fast. Acrolinx for Salesforce improves customer experiences, while reducing inbound tickets and calls. Click the Watch Demo link to learn more!

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Must have an existing license with Acrolinx.

App Details

Version
Acrolinx App/ver 3.15.0 3.15.0
Listed On
06/08/2020
Latest Release
06/09/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 10
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 13
App Builder: 2
Community Builder: 0
Languages
English
French
German
Japanese
Simplified Chinese
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.4.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/07/2022

Additional Details

Enterprises use Acrolinx to govern marketing, product, and knowledge base content and provide a consistent high-quality experience across all customer touchpoints. Acrolinx for Salesforce Knowledge customers see improved knowledge base content quality, fewer inbound tickets, and happier customers. Acrolinx improves the clarity, consistency, and readability of your knowledge base content to make articles and answers easier to find. Acrolinx continually governs your content by scoring each article based on your enteprise content quality requirements and assists knowledge writers to create accurate, clear, and concise articles fast. Enterprises use Acrolinx to streamline product releases and keep new and existing knowledge base content updated and accurate. As articles become outdated, Acrolinx highlights content that falls below your enterprise quality threshold, allowing your knowledge team to update content before customers become confused and frustrated.

Need help?

Acrolinx GmbH

Berlin, Germany

Acrolinx Support will help you with any questions about Acrolinx. For additional information, see our Customer Support Policy: https://support.acrolinx.com/hc/en-us/articles/10217771776658

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