Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Acrolinx for Salesforce Knowledge
Create knowledge content that makes an impact.
- Business Need
- Agent Productivity
- Requires
- Service Cloud
Create clear, concise, and scannable knowledge content that delivers the answers your customers need fast. Acrolinx for Salesforce improves customer experiences, while reducing inbound tickets and calls. Click the Watch Demo link to learn more!
Highlights
Measure the quality and effectiveness of all knowledge base articles across seven powerful goals -- Clarity, Consistency, Scannability, Correctness, Terminology, Inclusive Language, and Tone of Voice.
Align and upskill teams of writers to make sure knowledge content meets your enterprise quality requirements. Acrolinx provides writers with instant and actionable corrective feedback as they write content.
Agents can streamline customer engagements with Acrolinx by scoring ticket responses before they're sent. Acrolinx will help agents send clear, concise, and emotive responses to close tickets efficiently and build trust.
Provider Details
Whether your company has written 100,000 words or billions (like our customer Microsoft), Acrolinx makes sure each one reflects your style guide. Acrolinx for Salesforce Knowledge scans your knowledge base to provide a quality scoring for your Salesforce Knowledge articles. Acrolinx checks to make sure that your content meets enterprise standards across hundreds of guidelines for several writing goals such as clarity, scannability, inclusiveness, consistency, terminology, and more. Our mission is to supercharge the billions of enterprise content touchpoints that power the global customer experience. Content is your connection to your customers, and it’s more important than ever to make sure it’s clear, easy to understand, inclusive, and compliant. Enterprises like yours use Acrolinx to automate content quality checking and use quality gates to stop bad content before it’s published. Acrolinx provides insights into both content quality and content performance to give you a clear view into the engagement of your content to understand how your content resonates with your audience.
Pricing Details
Pricing does not include Acrolinx platform or automation license. User-based annual subscription model for Sidebar users: 1 - 250 licenses - 15,000 USD 251+ licenses - 32,500 USD
Default Plan
$15,000 USD/company/year