AmplifAI Performance Acceleration for Salesforce
Workforce Engagement & Performance Acceleration
Overview
AmplifAI transforms sales and customer service data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and customer experience.
Role-based dashboards provide a consolidated view of performance that focuses every role on the KPIs that demand attention. Comprehensive visualizations guide previously disconnected individuals and teams towards continuous improvement.
Data-driven actions and personalized Insights provide leaders with prioritized daily tasks that drive personalized actions and insights across all teams and sites, eliminating countless hours of manual analysis.
Intelligent coaching, dynamic quality forms and DIY micro-learnings equip leaders, trainers and QA managers with an industry-leading framework that replaces manual, disconnected and/or offline processes.
Modern organizations are overwhelmed with data and reporting. Frontline leadership spends their time collecting and analyzing disparate information, rather than spending time with the people that they’re meant to lead, coach and mentor. Even with a culture geared toward performance improvement, leaders are unable to consistently determine the right insights that drive effective actions to improve performance outcomes. AmplifAI leverages the sales and customer service data generated by operations, and transforms it into automated, effective actions and insights that make managers better leaders and associates higher performers - resulting in improved employee performance, employee engagement and customer experience. With AmplifAI’s comprehensive performance visualizations and personalized recommendations, leaders and associates save valuable time and develop consistent best practices that accelerate performance.
Categories
- Business Needs
- Agent Productivity