Mindsay: Customer Service Chatbot and Agent Handover
Provide one-to-one customer experiences at scale
Overview
Mindsay is a leading Conversational AI solution, allowing companies to provide simple & efficient customer experience. Our powerful yet intuitive platform enables companies to build, deploy, & maintain their chatbots, achieving better CX and lower costs.
GET QUICK RESULTS Create a bot in 4 weeks. Our virtual assistants are already trained using 100,000s of industry-specific conversations so it can answer your most frequently asked questions from day 1.
EASY MAINTENANCE Build your chatbot and monitor its performance on a user-friendly chatbot platform. Easily update bots, connect to new channels, and track KPIs without any help from your IT department.
SEAMLESSLY HAND OVER TO HUMAN AGENT Mindsay's integration with Salesforce allows agent handover by creating a case or through Live Chat.
Mindsay is a leading Conversational AI solution. Our AI-powered chatbots let companies provide always-on support to quickly resolve customer requests. With the help of natural language processing (NLP) technology, our bots understand your customers, no matter which language they speak. - Automate your customer-facing processes, from simple FAQs to complex transactions - Respond to customers with images, maps, videos, and more - Speak to your customers in 110 languages - Seamlessly handover to a human agent
Categories
- Business Needs
- Customer Service
- FeaturesLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.
- Lightning ReadyMultiple CurrenciesPerson AccountsSalesforce Shield