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Mindsay: Customer Service Chatbot and Agent Handover
Provide one-to-one customer experiences at scale
Starting at $2,000 USD/company/month
- Business Need
- Customer Service
Mindsay is a leading Conversational AI solution, allowing companies to provide simple & efficient customer experience. Our powerful yet intuitive platform enables companies to build, deploy, & maintain their chatbots, achieving better CX and lower costs.
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One of the best NLP ChatBOTs worldwide
Mindsay's product largely stands out from the rest of the competition for us as a multi-lingual European company, as their technology works seamlessly across multiple languages natively as well as being able to be deployed on multiple platforms, like our website or social-media channels. They integrate very well with our Salesforce-based CRM system through several API-connections, allowing us to enable BOT-human handovers or automating case-creation with intelligent customer information gathering. They are always open to new ideas, extremely flexible and helpful and I would definitely recommend them
A great solution to complete the Chatbot
This solution enables us easily to transfer a conversation from the chatbot to an agent, and for the agent to create a case directly for the follow up