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Preconfigured Service Cloud Dashboards

By Salesforce Labs

Four dashboards preconfigured to deliver actionable insights for your team.

Free  

Never requires payment

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Business Need
Dashboards & Reports

Install these dashboards to give your executives, service managers, agents, and other team members useful insights into performance and the customer experience.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited

App Details

Version
GS_Service_Reports_Dashboards/GS_Service_Reports_Dashboards 1.1.0
Listed On
02/28/2020
Latest Release
01/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/30/2020

Additional Details

With this download you get four dashboards, which are preconfigured to give service teams insights into their progress. The Executive Sponsor: Key Metrics dashboard tracks high-level support team performance. The Service Manager: Key Metrics dashboard tracks individual team performance. The Service Agent: Clean Your Room dashboard shows agents how they’re progressing and highlights high-priority cases. And the Key Performance Indicators dashboard gives anyone at your company a high-level performance overview.

Need help?

Salesforce Labs

San Francisco, CA, USA

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