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BlueHike

The Expert in Service and Field Service Management

Overview

We are BlueHike: the expert for service and field service management in Salesforce. Our team of experienced consultants makes sure your call center, dispatch center and field resources are able to work in the most optimal way.

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  • BlueHike focuses exclusively on optimizing the most challenging Service Management processes. We do this utilizing the Salesforce 360-platform, with a focus on Service Cloud and Field Service.

  • We maximize the result of the service management implementation for our customers through increased efficiency, customer satisfaction and employee adoption. Our goal is to help customers take the next step on their service journey.

  • We support all types of companies in optimizing their service management process, from large utilities that schedule thousands of engineers; to quality inspectors for a government agency, to service companies with 50 field technicians.

We are BlueHike, and we love service! As Salesforce partner we support organizations who provide service and do maintenance for their customers on a daily basis. We support these organizations using solutions such as Salesforce Service Cloud, Salesforce Field Service and Experience Cloud. Furthermore we bring our own solutions and methods to jumpstart your service improvement journey. BlueHike is the subsidairy of Ideo focussing on using Salesforce solutions to improve the service processes of customers. Ideo is an IT consultancy company and expert in the field of service and maintenance processes. For over 20 years, Ideo has been advising businesses on how to optimally design their service and maintenance processes, by employing software from Salesforce, ClickSoftware and SAP and with a focus on scheduling and mobile challenges. Our customers are large (inter)national organisations.

Categories

Product Competencies
Agentforce Marketing
Agentforce Service
Platform
Small Business
Geographic Focus
Shows the regions where the provider operates or has done business
Belgium
Kuwait
Netherlands
Supported Languages
Dutch
English

More from BlueHike

  • SAP-SFS Adapter by BlueHike | Connector for (Field)Service integration with SAP
    by BlueHike
    No Ratings
    Combine the power of SAP and Salesforce to create the ultimate Field Service Management process. This adapter provides an easy and out-of-the-box way to integrate your SAP ERP system, both SAP ECC and S/4 HANA, with Salesforce Field Service.
    IT & AdministrationIntegration