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Netomi Virtual Agent

By Netomi

Automatically resolve tickets and recommend responses to assist agents

No Ratings
Starting at $6,000   USD/company/year
Business Need
Customer Service

The Netomi Virtual Agent for Salesforce Service Cloud empowers you to resolve customer service tickets within seconds. The Netomi platform is used by companies to turn customer service into a proactive and pervasive differentiator.

  • Netomi for Salesforce: AI for Customer Service

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Netomi SaaS platform

App Details

Version
Netomi Virtual Assistant/Netomi Virtual Assistant SEPT 2020 1.68.0
Listed On
10/19/2020
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 1
Custom Apps: 2
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.68.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/16/2020

Additional Details

Seamlessly bring an AI-powered virtual agent into your workforce with our out-of-the-box integration. You’ll see agent productivity and customer satisfaction rise significantly, while key metrics like first response rate and average response time drop. Your virtual agent will resolve over 50% of your incoming cases in seconds, without human interaction. Your customers no longer have to wait for a response to service requests. Cases that are not automatically resolved by AI are seamlessly routed to your human agents. Our AI recommends responses which your agents can edit, approve or reject. It’s simple. Nothing changes for your team. Build a workforce multiplier, the smart way - Give time back to customers and agents so they can focus on more meaningful work - Get smarter and more attuned with your customers as your AI keeps learning - Deliver consistent resolutions across your customer base Listen and resolve — don’t merely respond - Earn your customers’ trust with respectful, friendly interactions through an AI platform that “listens” with NLU - Integrate with core business systems including E-commerce and CRM platforms for meaningful, personalized resolutions

Need help?

Netomi

San Mateo, CA

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