Sytel Cloud Contact Center | CTI | Omnichannel | Predictive Dialer | ACD | IVR - Sytel LTD - AppExchange
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Sytel Cloud Contact Center | CTI | Omnichannel | Predictive Dialer | ACD | IVR

By Sytel LTD
Sytel Cloud Contact Center | CTI | Omnichannel | Predictive Dialer | ACD | IVR
SCC Client - multiple concurrent sessions, all media channels
Multiple concurrent sessions, all media channels
SCC Client embedded and fully integrated with Salesforce records and functionality
Multiple active concurrent sessions in the same app, making best use of agents' time
Multiple active concurrent sessions in the same app, making best use of agents' time
Agents/ supervisors have complete control over session progress
Supervisors manage agents from the same app
Schedule to automatically call someone back

Starting at $10 USD per user per month The Sytel multi-session connector requires a SCC cloud instance to connect to which are provided by a number of partners around the world who will arrange the licenses.

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Latest Release

1/29/2021

CATEGORIES

Telephony
SCC Client CTI integration - omnichannel, contact center routing & dialer

SCC Client CTI adapter integration for Sytel’s cloud contact center dialer platform - blended calls, email, chat, SMS, social, with multiple live sessions per agent. First-class customer engagement with auto predictive dialer, call routing, ACD, IVR

Starting at $10 USD per user per month The Sytel multi-session connector requires a SCC cloud instance to connect to which are provided by a number of partners around the world who will arrange the licenses.