Not available to Platform license users

When a Platform license user tries to use it, the Smart File component is visible, and the button can be clicked. However, after clicking, the following error message appears on the screen, and the file cannot be downloaded: "No such column 'ParentId' on entity 'EmailMessage'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names." The user has access to the object where the component is placed, but is it not possible for Platform license users to use it? If the component settings are incorrect, how should they be configured properly?

We also had the same issue, but Nicola Mongiello's advice in the comment below worked for us: "we also had the same issue and we resolved by removing all the apex classes related to the profiles except the DownloadAll one, then deactivating the custom metadata types' records: sfds_EmailMessageController and sfds_MessagingSessionController for the Related Apex Classes type."

Almost perfect

Great to simply download multiple files. Things to take care: As mentioned previously you need to allow pop ups for multiple downloads at once Things that do not work: Zipping files with German special characters (ü,ä,ö,ß, etc.) causes the filename to be the id instead of the title. We did not get the component as action button to run.

Doesn't work for non System Admin users

Installed it into our org and it worked as expected for System Administrator users but it errors for everyone else with the error; "sObject type 'MessagingSession' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names."

Hi Paul, we also had the same issue and we resolved by removing all the apex classes related to the profiles except the DownloadAll one, then deactivating the custom metadata types' records: sfds_EmailMessageController and sfds_MessagingSessionController for the Related Apex Classes type. Hope this works for you too

Does not work with Case object

I was able to add it to a custom object, but with the case object the features are greyed out and do not work.

A good tool but it has limitation

Thank you for this tool. But we can't filter/group the files that we show by name. It will be great with this function and an option to delete files when downloaded

Works great for our needs

The ability to download all the attached files in one zip is fantastic, and the option to select multiple files to download all at once is a nice option too. Be aware that the multiple file download feature REQUIRES POP-UPS to be enabled in your browser. If you have pop-ups blocked then you will only get one file downloaded. But there's no reason not to allow pop-ups from Salesforce so I don't think this is a problem. Thanks for this great free app!!

Only one download at a time still - unless zipping everything

This had SO MUCH potential - but unfortunately it only still downloads the first selected file, even if you have multiple files selected. I sent an email in hopes that this is just an error with the download, and if so I'll update my rating.

Does not work, at all

Worked for a week of two. Then stopped. Deleted the whole package and reinstalled. Still does not work.

Hi Mark - Sincere apologies for the issues faced. Can you please provide the below information for us to be able to troubleshoot this further: - Which functions are not working ? - What are the error messages/screens received when trying to utilize the app? - Have you received any email notifications which contain the error details ? Looking forward to your response to assist you in troubleshooting the issues faced.

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