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BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel

By BeCloud Solutions

Call Center Software - 100% Cloud Contact Center Omnichannel

Freemium  

Payment required to increase usage, users, or features

Industries
Horizontal Product
Business Need
Customer Service
Telephony
Campaign Management
Requires
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Compatible With
Sales Cloud
Service Cloud
Health Cloud

The BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels in one single user interface.

  • CTI Salesforce integration - Blind Transfer

  • CTI Salesforce integration - Customer recognized

  • CTI Salesforce integration - Customer not recognized

  • CTI Salesforce integration - Multiple recognized

  • CTI Saleforce integration - Consultancy trasfer

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Financial Services Cloud
Health Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Health Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
No additional system requirements

App Details

Version
BeCloud_Connector/Nov 18 1.0.0
Listed On
01/02/2019
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
French
German
Italian
Portuguese
Russian
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/28/2018

Additional Details

Use the advanced BeInContact solution integrated with Salesforce to develop the communication strategy that best suits your company. BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels. This way, operators of the Salesforce Contact Center are able, using the BeInContact page only, to manage all the configured contact channels in one single user interface. Integration with Salesforce allows operators to have all customer information on screen, thus optimizing and simplifying daily operations. Benefits: - Eliminate screen switching with intuitive interface; - No software installation; - Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent; - Display caller information with CTI screen pops; - Incoming callers are instantly matched to existing contact records, which are automatically displayed; - Any browser (Chrome, Firefox, Safari, etc.)

Need help?

BeCloud Solutions

U.K. & Italy

Are you a Customer? Open a ticket in BeCloud Support Center.

Support Phone+44 2045710701
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