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BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel
Call Center Software - 100% Cloud Contact Center Omnichannel
- Industries
- Horizontal Product
- Business Need
- Customer ServiceTelephonyCampaign Management
- Requires
- Sales CloudService CloudFinancial Services CloudHealth Cloud
- Compatible With
- Sales CloudService CloudHealth Cloud
The BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels in one single user interface.
Highlights
EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks, depending on the complexity of the project.
EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training, both remotely and in on premise, you will be able to fully grasp the entire solution and have complete access to it.
FULLY CUSTOMISABLE: BeInContact can be personalised to suite every business needs, including working with multiple communication channels. (Voice, Mail, SMS Chatbots, socials, etc...)
FULL CLOUD PLATFORM: no expansive hardware, nor IT infrastructures are needed to make BeInContact work. No defined physical location either. An internet connection is all you need
MANAGEMENT OPTIMIZATION: Manage customer interactions and agents operations without shifting from one channel to the other. All the analytics will be at your disposal on one single screen
CTI integration with Search and Pop up screens Leads and contacts-based Click to Call and Outbound campaigns Call Recording & Transcript
Provider Details
An international company in the Customer Experience market, it develops 100% cloud services and solutions, suitable for any company and sector that wants to optimize daily operations, of omnichannel Customer Care. We have developed a complete suite, which places us as the only vendor for the implementation of Omnichannel Contact Center services, responding quickly and effectively to the needs of our customers. The omnichannel platform collects billions of daily interactions through calls, social media, chatbots, and WhatsApp and improves business communications with Microsoft Teams, integrating with the best market-leading CRMs.
Pricing Details
You can use this limited solution for free, but must pay to increase usage, users, or features.
Monthly subscription fee for integration between Salesforce and our Cloud Contact Center solution. If you would like additional functionalities of BeInContact and/or other services/solutions offered by BeCloud Solutions, there will be an additional cost.