BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel
Call Center Software - 100% Cloud Contact Center Omnichannel
Overview
The BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels in one single user interface.
See How BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel Works
EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks, depending on the complexity of the project.
EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training, both remotely and in on premise, you will be able to fully grasp the entire solution and have complete access to it.
FULLY CUSTOMISABLE: BeInContact can be personalised to suite every business needs, including working with multiple communication channels. (Voice, Mail, SMS Chatbots, socials, etc...)
FULL CLOUD PLATFORM: no expansive hardware, nor IT infrastructures are needed to make BeInContact work. No defined physical location either. An internet connection is all you need
MANAGEMENT OPTIMIZATION: Manage customer interactions and agents operations without shifting from one channel to the other. All the analytics will be at your disposal on one single screen
CTI integration with Search and Pop up screens Leads and contacts-based Click to Call and Outbound campaigns Call Recording & Transcript
Use the advanced BeInContact solution integrated with Salesforce to develop the communication strategy that best suits your company. BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels. This way, operators of the Salesforce Contact Center are able, using the BeInContact page only, to manage all the configured contact channels in one single user interface. Integration with Salesforce allows operators to have all customer information on screen, thus optimizing and simplifying daily operations. Benefits: - Eliminate screen switching with intuitive interface; - No software installation; - Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent; - Display caller information with CTI screen pops; - Incoming callers are instantly matched to existing contact records, which are automatically displayed; - Any browser (Chrome, Firefox, Safari, etc.)
Categories
- Business Needs
- Customer ServiceTelephonyCampaign Management
- Industries
- Horizontal Product
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyManaged PackageLightning App Builder