Stripe Billing for Salesforce CPQ

Poor documentation with no support

I have been integrating 3rd party apps with salesforce for more 15 years and have seen some poor support examples but stripe has surpassed all barriers of poor support. Here are my observations:- 1.) They don't have Stripe CPQ Billing Connector for sandbox. So guess what you have to do all the testing in production. 2.) Support responds after 7 business days saying development is looking into it. And than they go dormant for another 15 days. I followed up 3 times to finally get a response which was of no help and vague. 3.) Their documentation and error catalogue is useless. I kept getting error "Connector error: Translation error occurred" for almost everything. When I go to their glossary to find what that means. It wasn't there. 4.) Their error logs are generated so randomly. Most of the time you are just sitting there hoping the error or success would register so you can get a sense of why Stripe rejected or accepted the order. Stripe might think they are invincible but they should know salesforce consultants are the biggest advocate and critics of salesforce app products. I hope they can learn in time that supporting products is as critical as making them to keep up the growth.