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Unbabel - Language Translation for Messaging and Chat (Live Agent)
Make your customer service agents instantly multilingual and increase CSAT
$1,200 USD/company/month
- Industries
- Consumer GoodsHealthcare & Life SciencesTravel, Transportation, & Hospitality
- Business Need
- ProductivityCustomer ServiceTranslation
- Requires
- Service Cloud
- AppExchange Partner Products
- Compatible With
- Service Cloud
Unbabel makes your agents multilingual so they can speak with any customer in real-time. Streamline operational efficiency by staffing for expertise, not language, and leverage existing knowledge and resources to serve any customer.
Highlights
Powered by state-of-the-art AI and human-in-the-loop expertise, Unbabel delivers enterprise-scale translations. We help you serve customers in any language with fast, native-quality translations of your support communications.
Boost your CSAT scores by helping your global customers in their own language without changing your Salesforce workflow.
Our customized translations and sophisticated tone of voice controls mean that you always sound like yourself in every language.
By utilizing translation memory technology Unbabel has a unique and secure that not only utilizes glossaries but TM’s to give your translations more context and thus the highest quality.
High security platform with ISO/IEC 27001:2022, ISO 9001, GDPR compliant, CCPA compliant, and EU–US Data Privacy Framework certified, include only system in its class with secure, monitored real-time live translator for our HITL services.
Unbabel COMET is an open-source neural framework and metric for automated machine translation (MT) evaluation. It more accurately predict human judgments of translation quality, outperforming older metrics like BLEU.
Provider Details
Unbabel
San Francisco, California
Unbabel makes translation effortless. As a customer-centric organization, you want your customers in Germany to have the same great support experience as your customers in Japan, without having to hire expensive native speakers for every language. With Unbabel, all your agents instantly become multilingual. Powered by AI, Unbabel’s language operations platform plugs into Salesforce to automate translation near real-time across major digital support channels. With the efficiency of augmented machine translation and the local nuance of our post-editors, Unbabel empowers all your agents to communicate with customers in any language, giving you increased flexibility, productivity, and lower operating costs. Trusted by the world’s leading enterprise brands, Unbabel helps you build more meaningful relationships with customers, worldwide. With Unbabel, You don’t have to speak the same language to be on the same page. Unbabel. Support, translated.
Pricing Details
Base Plan
$1,200 USD/company/month