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Unbabel - Language Translation for Messaging and Chat (Live Agent)

Make your customer service agents instantly multilingual and increase CSAT

Overview

Unbabel makes your agents multilingual so they can speak with any customer in real-time. Streamline operational efficiency by staffing for expertise, not language, and leverage existing knowledge and resources to serve any customer.

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  • Powered by state-of-the-art AI and human-in-the-loop expertise, Unbabel delivers enterprise-scale translations. We help you serve customers in any language with fast, native-quality translations of your support communications.

  • Boost your CSAT scores by helping your global customers in their own language without changing your Salesforce workflow.

  • Our customized translations and sophisticated tone of voice controls mean that you always sound like yourself in every language.

  • By utilizing translation memory technology Unbabel has a unique and secure that not only utilizes glossaries but TM’s to give your translations more context and thus the highest quality.

  • High security platform with ISO/IEC 27001:2022, ISO 9001, GDPR compliant, CCPA compliant, and EU–US Data Privacy Framework certified, include only system in its class with secure, monitored real-time live translator for our HITL services.

  • Unbabel COMET is an open-source neural framework and metric for automated machine translation (MT) evaluation. It more accurately predict human judgments of translation quality, outperforming older metrics like BLEU.

Multilingual Conversations at Enterprise Scale: Unbabel for Salesforce Chat and Messaging enables support teams to communicate with customers in any language—securely, instantly and accurately—directly within Salesforce. Agents work in a single language while customers receive fluent, natural responses in theirs across chat and digital messaging channels. Built for real-time and asynchronous support, Unbabel helps global teams improve response times, increase CSAT, and scale multilingual service without hiring additional agents. Native Salesforce Integration Unbabel integrates directly into Salesforce chat and messaging workflows, translating conversations automatically in the background. Agents stay focused on resolving issues—no copy-pasting, no external tools, no workflow disruption. Ideal for: • Live chat support • Messaging and asynchronous conversations • Global customer service operations • High-volume, multilingual teams Powered by Comet: AI That Improves Over Time Unbabel for Salesforce is powered by Comet, Unbabel’s advanced AI platform for customer communications. Comet combines large language models, quality estimation, and human feedback to continuously improve.

Categories

Business Needs
Productivity
Customer Service
Translation
Industries
Consumer Goods
Healthcare & Life Sciences
Travel, Transportation, & Hospitality
Personas
Administrator
Business Operations Manager
Executive
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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