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Playvox | Quality Management
Transforming CX for increased efficiency, reduced costs, & better outcomes
- Business Need
- Agent Productivity
Playvox QM integrates with Salesforce, connecting your user and interaction data. Playvox is a unified QM solution that includes evaluation, coaching, and gamification, within a single UI. Check out G2 reviews! https://www.g2.com/products/playvox/reviews
Highlights
Increase Efficiency ~View/ evaluate Salesforce channels within Playvox, eliminating work in multiple systems. ~Consolidate quality into a single platform enables real-time action to motivate the team and drive continuous improvement.
Reduce Costs ~ Time is money. Create filters within Salesforce to more effectively monitor quality. ~Implement filter groups to deliver key metrics for your cases, tasks, events or chats and either set date filter or lock in specified date ranges.
Create Better Outcomes ~Improve customer service by coaching your agents against skill issues and quickly change behaviors. ~Identify and evaluate high priority customer interactions to create exceptional experiences.
Provider Details
Playvox
Sunnyvale, California, United States
Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, SoFi, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect and Salesforce.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Default Plan
$15 USD/user/month
Free trial available for 30 days
Lowest Starting Price