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Knowledge Center for Salesforce by Unymira

By USU GmbH
Knowledge Center for Salesforce by Unymira
Knowledge Center Dashboard
Case to be solved which describes a mechanical problem with the fuse transporter
Clicking the 'KCenter' button on the case opens the dialog for starting problem solving in KCenter
A search is performed in USU Knowledge Center with relevant data available in the case.
Solutions found in USU Knowledge Center can be marked as suitable for the problem
The solutions marked in Knowledge Center can then be transferred to the case (here title and link).
Graphical Decision Tree (Graph Mode)
An Overview of Knowledge Center

€100 EUR per user per month Unymira's Knowledge Center is required in order to use this Salesforce integration.

Rating

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Listed On

1/7/2019

Latest Release

10/24/2018

CATEGORIES

Customer Service
The Leading Knowledge Management Platform for Customer Service

Knowledge Center is the leading knowledge management platform for customer and IT service. Our integration provides agents with a 360-degree view of customer and case data giving agents access to all the information they need, witout leaving Salesforce.

€100 EUR per user per month Unymira's Knowledge Center is required in order to use this Salesforce integration.