USU Knowledge Center for Salesforce

Case to be solved which describes a mechanical problem with the fuse transporter

Clicking the 'KCenter' button on the case opens the dialog for starting problem solving in KCenter

A search is performed in USU Knowledge Center with relevant data available in the case.

Solutions found in USU Knowledge Center can be marked as suitable for the problem

The solutions marked in Knowledge Center can then be transferred to the case (here title and link).

Starting at €100 EUR per user per month Core product USU Knowledge Center is required, starting at 100€ per user per month

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Listed On

1/7/2019

Latest Release

10/24/2018

Knowledge Center is the single point of truth for customer service agents.

Knowledge Center for Salesforce connects Service Cloud with our active knowledge database Knowledge Center. Active is the fundament of service automation. Our fault finding trees, conditional documents and questionnaires are unique in the market.