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Round Robin Assigner

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Admin & Developer Tools

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Ranger
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4.35
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Question

Does this work for messaging session?

Does its job quickly and well.

Easy to setup a public group, using the label name lets us move between sandboxes and have it work. Used in multiple orgs successfully and easily.

Love app, need update for Summer 25!

We love this app and frequently use it in our org, however, the apex class is API v 42, we need a minimum of 45 for this to work after the Summer 25 release. Will an update be made available soon?

Andy Kallio
03/03/2026

I just noticed that github page has an unmanaged version of the package. I would assume the api versions could be updated if using that package. Of course there are some considerations of managed vs. unmanaged packages to be considered before doing that.

Great with one glitch

Installed this for case and and it's working great for the most part. The assignments are going through each person in the Public Group as expected. However, it seems to be including me (one of the admins) in the mix, even though I am NOT part of that public group. It's not including any of the other admins or anyone else outside that group. Anyone know why? (We have no escalation rules or case assignment rules set up)

Basic setup issue/question - Can't input record.id in the action-assign objects when creating th

Not sure if there is a updated version. Video is a little different then what I see. I can't input record.id in the action when creating the flow? 5:50min in the video. I add the group name then go to record.id field but when I type in rec, it doesn't show record and then I can't select .id as well. I just shows global variables >triggering lead. I can't seem to input {!$Record.id} either or find a way to get it to populate. Anyone seen this happening? Thoughts?

Jennifer Connors
04/16/2025

I don't see a video, but what object are you running the flow on? I'm running it on case and I'm able to select the correct record type id in Configure Start>>Add new Condition>>Relationship Fields.

"RoundRobinAssigner Summer18" were not installed

I have Professional Edition and I ask for support to SF and they told me that some classes (Clases de Apex(classes/roundRobinTests.cls) ) are not supported in this version. Any other option you have? Thank you

Very useful and easy to operate!

I do have a question, is there a way to assign more than one record to one user and then a single record to another? So if I want to round robin between three users for example, but I'd like user A to get two records while users B and C get one each then loop back around.

Ariel Auelua
07/01/2024

I have the same request, did you figure this out?

Info Error Occurred: An Apex error occurred: System.SObjectException: Invalid field for Contact

anyone getting this error when trying to have the round robin on another field not owner Info Error Occurred: An Apex error occurred: System.SObjectException: Invalid field for Contact

Lee Wilson
05/03/2024

Having the same issue.

Its great for basics, but is lying when it says it works with any user lookup

I think this is great if you need to switch standard owners around, but when it says "Can work with owner OR lookup to user" that is not true. Every time i've tried using a lookup to a user whether on Standard or Custom Object it does not work and says "An Apex error occurred: System.SObjectException: Invalid field for (insert object)" I will happily give them 5 if they were to either have a support email or updated instructions, until then its rather disappointing. UPDATE: on github they say it will work if not a child on a master detail relationship. So that is the issue I face

Casey Loock
Triple Star Ranger

Great on Process Builder, not so great on Flow

I created a flow and added an Apex Action that references the Assign Object apex, but I get this error when I go to debug the flow An Apex error occurred: System.DmlException: Update failed. First exception on row 0 with id 0032J00003nYmN0QAK; first error: FIELD_INTEGRITY_EXCEPTION, Owner ID: id value of incorrect type: 00G2J000003jiMyUAI: [OwnerId] Not sure what I'm missing.

Casey Loock
Triple Star Ranger
01/15/2024

Yes I was able to rectify it.

Samuel Robert
01/08/2024

Is this Issue now rectified?

Aidan Holler
11/06/2023

Did anyone find a way around this error? I'm experiencing the same issue.

Shrikant Katke
Ranger
08/13/2023

Ensure public group that is used for round robin purpose in the component, doesn't contains a public group as a group member.

Rick Frias
07/28/2023

I am getting the same error, working fine on Sandbox but not in Production. Did you get the issue?