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Forethought Assist (Agatha Answers) Connector for Salesforce

Empower customer support human agents with an AI copilot

Overview

Empower human agents with an AI copilot.

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  • Connect Forethought Assist (Agatha Answers) to Salesforce Service Cloud

  • Reduce ticket resolution times and improve SLA performance with an AI-powered copilot. - 40% average reduction in First Response Time

Forethought Assist (formerly known as Agatha Answers) Connector for Salesforce seamlessly integrates Forethought Assist with Salesforce Service Cloud. Assist helps support team members by - surfacing relevant information from any connected knowledge bases which agents can draw inspiration from - generating good candidate answers which agents can repurpose to respond back to customers thereby improving support team productivity while maintaining and even improving support quality. As your trusted partner, Forethought prioritizes data security and privacy, meeting enterprise-grade security standards.

Categories

Business Needs
Agent Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package