Glassbox - Glassbox Digital

Glassbox

What If Your Website Or App Had A Brain?

$20 USD per user per month

Rating

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Listed On

7/24/2019

Latest Release

10/15/2019

CATEGORIES

Agent Productivity

SESSION REPLAY FOR SERVICE CLOUD

Support agents now have real-time access to evidential replays history of web and mobile app sessions, directly from the Case page or Contact. They can understand why customers are struggling and/or abandoning sessions, improving first contact resolution