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Lightning Knowledge Feedback
Collect Feedback on Knowledge Articles and Take Action
- Business Need
- Collaboration
- Requires
- Sales CloudService CloudPlatform Cloud
The Lightning Knowledge Feedback app allows you to improve your Lightning Knowledge articles by collecting written feedback on article content and managing feedback resolution.
Highlights
Collect written feedback on articles to identify ways to improve the article
Assign feedback to the best person to manage it, and ensure that all feedback has the appropriate follow through. Track feedback assignments, status, and resolution
Report on who manages article feedback, time to feedback resolution, and feedback outcomes
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.