Lightning Knowledge Feedback

Experienece Cloud User Issues

We are seeing an issue where our experience cloud users can see the picklist to choose a general reason but they can't actually see any of the values within it??

Nice tool but...

In itself, a handy solution for easily obtaining feedback from end users to properly maintain and improve the knowledge items. But... All fields need to be translatable. Half of the text is currently in the local language and the other half in English, which doesn't look very professional to the end user. Several components still use API 46, so this is nearing end-of-life. The developer should give some love and attention to this app.

The custom components do not get translated

The app components and flows well OOTB However, there are significant issues with translations for the components on the Knowledge page. For example, while translated fields (through Translation Workbench) on the Article Feedback project don't get pushed to Article Feedback Related List Flexipage Flow components: some components use custom labels, which means component can be translated, but not for all the fields have a custom label or gets translated Article Feedback Name field on the object is NOT translatable in the Translation Workbench or Custom Labels (all other fields are translatable)

Performance is poor and behaviour of flow and LWC varies

When we use the Flow or LWC in Experience cloud the performance is poor. Selecting thumbs up/down icon not creating a vote automatically in flow component, the vote record is committed to the database only after the flow is finished.

Great app but translation issues

We're having issues translating the fields in the related list component. Any idea on how this can be done?

This app is really solid and almost got everthing we need but...

The app is very user-friendly and easy to install and manage. Translations are also available which is very helpful though some labels are missing. Is there a way to request help from the Developer to include the "Success" and "Error" toast labels to be available for translations?

API Version is 33 - need to get to 45 or above

We have a Production Enablement Failure due to afl__afl_ArticleFeedbackPage is on API version 33 and needs to be at 45 or higher. Please advise.

Not able to install the package

I am getting this error while trying to install into a dev sandbox. 1. Flow(afl_SendArticleFeedbackNotification-1) Send_Notification (Action) - We can't find an action with the name and action type that you specified. afl_SendArticleFeedbackNotification-1: Send_Notification (Action) - We can't find an action with the name and action type that you specified. Will revise my rating once this issue is resolved.

Great product, just found a missing detail

The package is great, but the like and dislike buttons in the Lightning Web Component are missing its corresponding accessibility tags for screen readers. This is a very simple thing to add and I would be thankful if you could add it in an update.

Great Tool but I do have a couple of questions

Overall, this is a great tool to capture feedback from our users. Question - where are we getting data from to populate the following fields? 1. Feedback from Article Feed 2. Article Feed Update We are only using Knowledge Articles for our internal users and do not have them in any of our experiences.