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Lightning Knowledge Feedback

By Salesforce Labs

Collect Feedback on Knowledge Articles and Take Action

Free  

Never requires payment

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Business Need
Collaboration
Requires
Sales Cloud
Service Cloud
Platform Cloud

The Lightning Knowledge Feedback app allows you to improve your Lightning Knowledge articles by collecting written feedback on article content and managing feedback resolution.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials
Additional Requirements
Please make sure your org has Lightning Knowledge enabled before you install this package.

App Details

Version
Article Feedback for Lightning Knowledge (Managed)/May 2025 1.14.0
Listed On
07/31/2019
Latest Release
05/08/2025
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 6
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.11.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/14/2019

Additional Details

The Lightning Knowledge Feedback app tracks feedback from internal staff and Experience Cloud users via any of the following methods: 1. Use a prebuilt Lightning Web Component or Flow to collect feedback on articles, both internally and on Experience Cloud portals 2. Option to modify the flow to meet your organization's needs 3. Track feedback through reports, related lists, Chatter posts, and in-app notifications With all feedback recorded in one place, Knowledge users can easily improve articles for greater customer success. The group that is responsible for Article content and quality can make sure that feedback is handled by assigning the feedback to the right people, tracking the status of feedback assigned, and tracking how the feedback was handled. This information can then be incorporated into reports to track trends around who is managing feedback, time it takes from when the feedback was reported to when it was handled, and how feedback is handled.

Need help?

Salesforce Labs

San Francisco, CA, USA

Please log a Support Case if help is needed and we will consider your request for a future release. However this is an unsupported package offered as is.

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