Monks

Our engagement with Monks went very well. They were very organized, professional, and knowledgeable. They had the resources to ensure that our project was successful.

Great partner engagement, great outcome! Would engage again.

We partnered with Media.Monks on MB360, a major transformation of our marketing technology ecosystem that included moving away from legacy campaign processes and implementing Salesforce Data Cloud and Marketing Cloud. This was a complex project that required more than just technical expertise—it required understanding our business, our data, our teams, and how we needed to work differently going forward. What I appreciated most about the Media.Monks team was their willingness to work alongside us as true partners, not simply implement technology and move on. There were challenges along the way, as there are with any transformation of this size, but the team stayed engaged, worked through problems with us, and adapted as we learned more throughout the project. Their Salesforce expertise helped us successfully launch a modern platform that gives us a much stronger foundation for segmentation, data activation, and more personalized member communications. I also personally valued the knowledge sharing throughout the engagement, which helped our internal team become more confident in managing and evolving the platform. My advice to anyone working with Media.Monks is to bring them into the conversation early, be open about your business challenges, and treat the relationship as a partnership rather than a traditional vendor engagement. In my experience, that is where they bring the most value.

Over the past several years, our team had the pleasure to work closely with the Monks who consistently demonstrated what it means to be a true extension of our internal team. They brought a high level of professionalism and reliability to every engagement, operating with a strong sense of ownership and accountability across complex email deployments and always on CRM operations. Their deep expertise in SFMC tools and capabilities was evident in how efficiently and confidently they navigated builds, journeys, and deployments, often anticipating challenges and proactively offering solutions. What truly set this partner apart was their partnership mindset. They adapted seamlessly as our priorities evolved, supported us through periods of change and scale, and remained focused on shared outcomes. They consistently approached challenges with a “win together” mentality, balancing technical rigor with practical, business oriented thinking. Beyond execution, they were trusted collaborators, thoughtful, responsive, and invested in the long term success of our program. Their contributions played an important role in maintaining the stability, performance, and growth of our loyalty program over time. We are grateful for the partnership and would confidently recommend them to any organization looking for a knowledgeable, dependable, and genuinely collaborative SFMC partner.

Working with the Monks was a great experience. They were thorough, thoughtful, and accommodating. As a more technical marketer I would often pose challenges and provide critical feedback that they would incorporate in the current project and future projects to ensure there would be no lost effort. The project management and communication skills of the team were awesome - I was always aware of a project's status and could easily provide input throughout the process. There were many times throughout our partnership that the team would raise questions about the intent and offer solutions from their experience and it often times led to improvements on the original concept.

We engaged Monks to support the migration from HubSpot to Salesforce Marketing Cloud Account Engagement (MCAE) with the goal of replicating and optimizing our existing marketing capabilities at scale. While the lead product engineer was knowledgeable in MCAE, limited bandwidth significantly impacted progress, resulting in repetitive discussions, indirect answers to key questions, and tactical outputs that were too basic to meet our long-term needs, requiring substantial rework by our internal team. Project management was a challenge throughout the engagement, as the project manager lacked clear visibility into deliverables, timelines, and overall project status, leading to inaccurate tracking against the SOW. The supporting engineer provided minimal additional value beyond what the lead engineer already covered and had limited depth outside core MCAE knowledge. The most valuable contribution from Monks was the initial technical foundation and configuration of MCAE, beyond that phase, our internal teams drove the majority of the HubSpot migration and asset rebuilding. We did not receive sufficient strategic guidance on how to efficiently migrate a large, complex asset library, which was a critical component of the project’s success. Organizations considering Monks should ensure strong, dedicated resourcing and clearly assess whether their business complexity aligns with Monks’ strengths, as they may be better suited for organizations starting from scratch rather than executing large-scale platform migrations.

.Monks are an amazing team to work with. Exceptionally organised, fantastic communication, highly responsive and knowledgeable. Highly recommended to anyone requiring project development, particularly in the healthcare space.

Monks took the time to understand our requirements, maintained effective communication the entire length of the project where they were up to and delivered on time and on budget.

Media Monks met us where we were and helped us get to where we needed to go. They were friendly, extremely knowledgeable, and flexible. Great overall experience, would definitely engage them again.

During the implementation process, the team from Media Monks demonstrated their knowledge and expertise. The project manager assigned to work with CEC was very helpful, providing support and guidance every step of the way. They also shared their knowledge effectively, and suggested some great solutions that proved to be very effective.