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comways

By comways.eu BV

THE CONTACT CENTER EXPERTS

Product Competencies: Agentforce Service

Certified People People employed by the consultant who hold Salesforce certifications that align to competencies: 12

Certifications The number of certifications held by people at this organization that align to competencies: 36

View Competencies

EMPOWERING CONTACT CENTERS WITH AI comways delivers innovative solutions designed for contact centers to build meaningful connections with their customers.

Description

comways delivers innovative solutions designed for contact centers to build meaningful connections with their customers. comways has a multi-cultural, multi-lingual team delivering contact centers expertise for over 15 years in France, Spain, Switzerland, and the Benelux.

Highlights

benefits to your CUSTOMERS: +personalized conversation grounded in relevant data +dynamic routing to interact with best agent +consistent omnichannel experience +first call resolution +self service to get responses independently

benefits to your AGENTS: +artificial intelligence personalized answers +reduction of post call work with AI summaries of conversations +360 view, unified desktop +enrich knowledge-base +predictive insights to anticipate customer behavior

benefits to your ORGANIZATION: +improved customer experience AND loyalty +agents’ retention, reduced burnout +reduced operational costs +performance metrics for operational insights +scalability to adjust resources according to demand

Provider Details

comways.eu BV

Geographic Focus

Countries

Belgium • Bulgaria • France • New Zealand • Portugal • Spain

Languages

Supported Languages

Dutch • English • French • Spanish