Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

Anywhere365® - CTI | Telephony | Contact Center | Microsoft Teams | IVR | AI

Turn Salesforce Into an Omni-channel Contact Center solution

Overview

Discover the world's leading omni-channel Virtual Contact Center platform for the Salesforce CTI. Anywhere365® was built native to Microsoft Teams, ensuring agent productivity and a great Customer Experience. Trusted by 1000+ global enterprise customers.

See How Anywhere365® - CTI | Telephony | Contact Center | Microsoft Teams | IVR | AI Works

DOCK SALESFORCE TO MICROSOFT TEAMS Is Salesforce your CRM system, but is your workforce using Office365 with Microsoft Teams? Anywhere365® integrates the both, guaranteeing the best possible experience for agents, supervisors and of course customers.
FROM A SINGLE PANE OF GLASS Users can receive and send calls, chats, emails and more from within their Salesforce client. CRM information is always automatically displayed and new information will directly be linked to their CRM record.
AUDIT TRAILS Interaction recordings with real-time transcription and translation of chats and voice calls are automatically logged into Salesforce, providing the enterprise with audit trails for compliance, agent coaching and customer issue resolution.

BEYOND THE CONTACT CENTER Focus on the KPIs that will positively impact business workflows, improve customer service and streamline operations. Not just in the contact center, but across the entire organization. ANYWHERE AND AT ANY TIME Anywhere365® enhances customer engagement across all communications channels, from anywhere and at any time, with realtime dialogue processing and translation for over 60 languages. SMART ROUITNG Our chat and voice bots handle all routine requests, routing more complex dialogues to live agents, based on e.g. skills, geography, CRM data and many more. WebAgent for Salesforce leverages all of the Anywhere365® Dialogue Cloud including: - IVR (voice) and ICR (chat): Route calls/chats based on customer input in a flexible and easy to manage menu. - Dialogue Recording: Record, tag and track inbound and outbound calls and chats. - Agent Management: Manage agents in real time over multiple groups and skills. - Reporting and Wallboards: Leverage Power BI for actionable intelligence and historical reporting of customer dialogues. - Flexible and extensible: we integrate with Microsoft Flow, PowerApps and Azure Cognitive Services