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Anywhere365® - CTI | Telephony | Contact Center | Microsoft Teams | IVR | AI

By ANYWHERE365

Turn Salesforce Into an Omni-channel Contact Center solution

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€45   EUR/user/month
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Business Need
Productivity

Discover the world's leading omni-channel Virtual Contact Center platform for the Salesforce CTI. Anywhere365® was built native to Microsoft Teams, ensuring agent productivity and a great Customer Experience. Trusted by 1000+ global enterprise customers.

  • Anywhere365 for Office 365, Skype for Business and Teams

  • Anywhere365 Web Agent for Salesforce

Highlights

DOCK SALESFORCE TO MICROSOFT TEAMS Is Salesforce your CRM system, but is your workforce using Office365 with Microsoft Teams? Anywhere365® integrates the both, guaranteeing the best possible experience for agents, supervisors and of course customers.

FROM A SINGLE PANE OF GLASS Users can receive and send calls, chats, emails and more from within their Salesforce client. CRM information is always automatically displayed and new information will directly be linked to their CRM record.

AUDIT TRAILS Interaction recordings with real-time transcription and translation of chats and voice calls are automatically logged into Salesforce, providing the enterprise with audit trails for compliance, agent coaching and customer issue resolution.

Provider Details

ANYWHERE365
Rotterdam, the Netherlands
Founded
2008
Website
Email
Phone
+31881200600 or +12063387450

Pricing Details

Requires a valid subscription to the appropriate Anywhere365 services to enable the Salesforce CTI integration.

Default Plan

€45 EUR/user/month

Free trial available for 30 days