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Anywhere365® - CTI | Telephony | Contact Center | Microsoft Teams | IVR | AI

By ANYWHERE365

Turn Salesforce Into an Omni-channel Contact Center solution

No Ratings
€45   EUR/user/month
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Business Need
Productivity

Discover the world's leading omni-channel Virtual Contact Center platform for the Salesforce CTI. Anywhere365® was built native to Microsoft Teams, ensuring agent productivity and a great Customer Experience. Trusted by 1000+ global enterprise customers.

  • Anywhere365 for Office 365, Skype for Business and Teams

  • Anywhere365 Web Agent for Salesforce

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
Anywhere365 - CTI/6.0.1.20190531 1.0.0
Listed On
01/08/2020
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Portuguese
Spanish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/07/2020

Additional Details

BEYOND THE CONTACT CENTER Focus on the KPIs that will positively impact business workflows, improve customer service and streamline operations. Not just in the contact center, but across the entire organization. ANYWHERE AND AT ANY TIME Anywhere365® enhances customer engagement across all communications channels, from anywhere and at any time, with realtime dialogue processing and translation for over 60 languages. SMART ROUITNG Our chat and voice bots handle all routine requests, routing more complex dialogues to live agents, based on e.g. skills, geography, CRM data and many more. WebAgent for Salesforce leverages all of the Anywhere365® Dialogue Cloud including: - IVR (voice) and ICR (chat): Route calls/chats based on customer input in a flexible and easy to manage menu. - Dialogue Recording: Record, tag and track inbound and outbound calls and chats. - Agent Management: Manage agents in real time over multiple groups and skills. - Reporting and Wallboards: Leverage Power BI for actionable intelligence and historical reporting of customer dialogues. - Flexible and extensible: we integrate with Microsoft Flow, PowerApps and Azure Cognitive Services

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ANYWHERE365

Rotterdam, the Netherlands

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