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Object Routing Managed package- PureConnect

Salesforce email-to-case functionality

Overview

Salesforce receives incoming messages of various media types (chat, email, web form), creates cases for them, and routes the cases to queues. The Managed package optimizes this process by placing email cases (Email-to-Case)

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Salesforce receives incoming messages of various media types (chat, email, web form), creates cases for them, and routes the cases to queues. The Managed package optimizes this process by placing email cases (Email-to-Case)

Categories

Business Needs
Agent Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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