Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
NameCoach | Accurate Audio Name Pronunciations For Every Lead & Contact
Never Mispronounce A Name Again
- Business Need
- Collaboration
Get Accurate Audio Name Pronunciations in Salesforce
Rating
Reputation
MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
Showing 10 of 11 Reviews
After some effort and a long wait, it works and integrates with CANVAS
NameCoach is a good product. We originally got it to integrate with CANVAS. Then it became clear that using it with Salesforce made a lot of sense. But we didn't want people to record names in 2 places. Our community members have a single sign on account so it should be simple to link these together. It took Namecoach a while to get it all worked out, but now it "just works". It is great to have a way to quickly hear a student say their own name.
Wonderful app for supporting diversity and the uniqueness of others
I recently reviewed Namecoach as a potential app for my clients. When trying it out, I was surprised at how well it worked for my daughter who happens to have a name that is difficult to pronounce. Namecoach is designed to help companies, organizations, and educational institutions support diversity and promote confidence for those with unique names that are often times mispronounced.
Great tool to have in your tech stack!
Working in the Bay Area tech industry, you’re speaking to people from all over the world. Your first impression is important. If you pronounce the prospects name correctly the first time, the odds of them giving you that two minutes to connect skyrockets exponentially. Especially in comparison to if you butcher the name - they lend their ear just a little longer to hear your pitch. More connects = more sales!
The first step to better customer & stakeholder relationships
This product is a much-needed answer to a problem that so many of our customers face. Whether for consumer businesses, higher ed, B2B sales, call centers, or really any kind of company/function -- pronouncing a person's name correctly is the first step to building a solid relationship with them. Highly recommend.
Check This App Out!!
I was so excited to see the capabilities that NameCoach is bringing to the ecosystem through helping users understand the proper pronunciation of names. It is such a simple concept, but has such a massive impact! As a sales person myself, having this technology available makes a huge difference in the first impression you might have on an initial touchpoint with a constituent. Instead of starting my conversations with "I'm so sorry, I'm not sure how to pronounce your name", I can confidently make a clean and respectful introduction right out of the gate. Check out this app!
SIMPLE app that addresses a BIG issue
As a second generation immigrant and someone who works for a small enterprise that spans 3 countries and whose employees nationalities covers over 12 countries, I'm elated to see this issue being addressed. Correct name pronunciation is a thoughtful way not only to show deserved respect, but build rapport with fellow team members/clients and eliminate any unintentional micro-aggressions created by butchering someone's name. We've noticed a big difference when we prospect international clients and investors by when they compliment us on getting their name right. It simply is something they aren't used to and something they very vocally appreciate! It has certainly made a difference is the way we make our first impressions.
Building Rapport
People with uncommon/difficult names hate to hear them mispronounced. Bad sales reps try to fake their way through a mispronunciation; good sales reps ask how it is pronounced; great sales reps do the research ahead of time to learn the correct pronunciation. NameCoach automates the pronunciation research, puts into your Salesforce work flow in context, and gets it right more often than manual searching possibly can.
NameCoach solved an important issue at scale
An authentic connection is core to our business and names are core to authentic connection. There is a business case for getting someone's name right. NameCoach provides a highly scalable solution for this challenging issue. This product is an immediate no-brainer.
An important problem
Having been on the receiving end of all kinds of mispronunciations, I knew firsthand how important it is for our reps to get the pronunciation right—this is an elegant solution that solves a very real pain point. (It's not like the prospect won't notice that you mispronounced their name...)
NameCoach is an elegant solution to the important problem of getting someone's name right
Businesses operate in an increasingly noisy world where a customer's attention is scarce. Imagine all the effort and expense of getting a prospect's attention and then you pronounce their name incorrectly. First impressions count and you've just blown it. NameCoach has an effective and scalable solution to solve this increasingly important problem.