Cloud Pathfinder Consulting

Cloud Pathfinder has been a true partner in this whole process. Not only are they producing great results and sticking to a timeline, but, they are also clearly invested in discovering the right solution for our unique use case. I highly recommend Cloud Pathfinder Consulting to anyone considering using them as their implementation partner.

Working with Cloud Pathfinder has been a supportive experience. They have listened to our goals, suggested solutions, and are flexible in helping us navigate the changes we need in the timeframe we need them.

We initially engaged CPC to assist with a merge of multiple Salesforce instances (including Sales Cloud, Service Cloud and Communities modules) as part of a post-acquisition integration project. In the initial stages, the project was under extremely tight timelines and some parts of the project had not been well scoped or resourced from our internal organization, this left CPC to pick up a great deal of the slack both in planning and execution. There were bumps in the road, but CPC remained solution-oriented and positive, working at times through many nights and weekends to ensure our teams were up and running in one instance on our deadline. There have been many additional tasks to complete post-integration and having CPC available to answer questions or take on additional work (with a variable work agreement structure) has been extremely valuable. Subsequent engagements with smaller scopes have gone much better as a result of better internal planning on our part. Most recently, transitioning a small support team from Zendesk to Service Cloud went swimmingly, led entirely by Jonathon at CPC. Throughout our engagement with them, CPC has worked very closely with my internal team, has been incredibly responsive to questions and work item requests and forthcoming/proactive in those endeavors. As a tip - we've noted that this partner works best with a very clearly planned-out scope of work, with good prior internal planning, this partner is very good at executing complex technical and data-related tasks.