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Service Agent Script for Salesforce Flow
Close cases quickly and consistently with call scripting!
- Business Need
- Productivity
Salesforce Flow is an awesome tool to help your service agents manage customer cases; make your flows even better with this lightweight call script component. Add the component to your flow screens, enter your script text, and you’re done!
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Showing 9 of 9 Reviews
Broken with Winter 25 update
text extends past the component area covering other components below it
Messaging Session
Hello, i can't see the button for copy the script to the conversation when i'm on a messaging session. I'm passing the recordId variable of the messaging session record, but i doesn't work. When i pass a chat transcript record it works fine, but no with a messaging session record.
could do more
Works ok but cant seem to format the text so is always one large block of text - be good to be able to include some basic markup for lists or even to bold some text. A simple toggle to remove the copy to clipboard function would be good if its not required. Considering just writing own version instead.
ready to use flow component
Just install and ready to use
Great tool for call centers
We have been using this tool for 2 years and has been very useful.
Winter 21 compliant?
Hi I love this little component. However we just went to Winter 21 and this app is now throwing errors when the copy button is clicked. In Sandbox and Prod It is a managed component so i can't get to the js page throwing errors. Can anyone help me? i cant find Contact details for Salesforce Labs.... Salesforce wont - they dont support items in managed packages. error I am getting A Component Error has occurred! Message: Uncaught Action failed: agentScript:agentScript$controller$copyToClipboard [hostElmt.appendChild is not a function] Component Descriptor: markup://agentScript:agentScript FileName: https://gmfinancialio--dcmxdev.lightning.force.com/lightning/page/components/agentScript/agentScript.js Function: copyToClipboard Line: 28 Column: 12 Stack Trace: copyToClipboard()@https://gmfinancialio--dcmxdev.lightning.force.com/lightning/page/components/agentScript/agentScript.js:28:12 handleClick()@https://gmfinancialio--dcmxdev.lightning.force.com/components/lightning/buttonIcon.js:2:247
Not found any flows in this package
After installing this application into Salesforce Org we have not found any pre - defined flows in this package. While adding the flows in the case object page its showing " No Active flows Available". So we need your help for this application.
Great little and simple flow component
Could do with some slight improvements to the UI colours, change icon and size but this looks great on the flow screen. It even gave us the functionality to copy and paste to clipboard easily.
No customization options for Logo or Clipboard
This is a step in the right direction for providing key text visually in a flow. However, the logo in the Package is different in the video and is not customizable. A toggle to enable or disable the clipboard would also be a useful, and easy, feature to add. All-in-all, just OK.
Additionally it would be nice if we could search for and enter flow resources in the middle of existing text (like the Display Text component allows); currently you have to manually type in the resource if you need something mixed in with static text. Also would be nice if it wasn't just one text line; make it a text area (just like Display Text). Consensus is that Display Text and Call Script are competing with each other in quality-of-life features. If not for the copy button and Live Agent integration, I am not sure that I would choose the Call Script component over Display Text.