Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Service Agent Script for Salesforce Flow

Close cases quickly and consistently with call scripting!

Free  

Never requires payment

Try It
Business Need
Productivity

Rating

Reputation

MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
3.11
Lifetime average
Showing 9 of 9 Reviews
Sort by

Broken with Winter 25 update

text extends past the component area covering other components below it

Messaging Session

Hello, i can't see the button for copy the script to the conversation when i'm on a messaging session. I'm passing the recordId variable of the messaging session record, but i doesn't work. When i pass a chat transcript record it works fine, but no with a messaging session record.

could do more

Works ok but cant seem to format the text so is always one large block of text - be good to be able to include some basic markup for lists or even to bold some text. A simple toggle to remove the copy to clipboard function would be good if its not required. Considering just writing own version instead.

Graeme Oxley
Ranger
02/23/2022

Additionally it would be nice if we could search for and enter flow resources in the middle of existing text (like the Display Text component allows); currently you have to manually type in the resource if you need something mixed in with static text. Also would be nice if it wasn't just one text line; make it a text area (just like Display Text). Consensus is that Display Text and Call Script are competing with each other in quality-of-life features. If not for the copy button and Live Agent integration, I am not sure that I would choose the Call Script component over Display Text.

ready to use flow component

Just install and ready to use

ET Jones

Great tool for call centers

We have been using this tool for 2 years and has been very useful.

Angie Shing
Double Star Ranger

Winter 21 compliant?

Hi I love this little component. However we just went to Winter 21 and this app is now throwing errors when the copy button is clicked. In Sandbox and Prod It is a managed component so i can't get to the js page throwing errors. Can anyone help me? i cant find Contact details for Salesforce Labs.... Salesforce wont - they dont support items in managed packages. error I am getting A Component Error has occurred! Message: Uncaught Action failed: agentScript:agentScript$controller$copyToClipboard [hostElmt.appendChild is not a function] Component Descriptor: markup://agentScript:agentScript FileName: https://gmfinancialio--dcmxdev.lightning.force.com/lightning/page/components/agentScript/agentScript.js Function: copyToClipboard Line: 28 Column: 12 Stack Trace: copyToClipboard()@https://gmfinancialio--dcmxdev.lightning.force.com/lightning/page/components/agentScript/agentScript.js:28:12 handleClick()@https://gmfinancialio--dcmxdev.lightning.force.com/components/lightning/buttonIcon.js:2:247

Angie Shing
Double Star Ranger
10/24/2020

Just installed the upgrade, Working as expected. Thank you for the quick turnaround! Sill Love this component! :)

Matthew Nielsen
Ranger
10/23/2020

The package has been updated with a fix.

Matthew Nielsen
Ranger
10/23/2020

Angie, thanks for reporting this issue and apologies for the breakage. I'll try to get a fix published ASAP.

Not found any flows in this package

After installing this application into Salesforce Org we have not found any pre - defined flows in this package. While adding the flows in the case object page its showing " No Active flows Available". So we need your help for this application.

Matthew Nielsen
Ranger
06/08/2020

Hi Vinodh, this package doesn't include any flows. The package installs a component that can be used within your flows. You'll need to create the flows yourself.

Chris Manton

Great little and simple flow component

Could do with some slight improvements to the UI colours, change icon and size but this looks great on the flow screen. It even gave us the functionality to copy and paste to clipboard easily.

John Schneider

No customization options for Logo or Clipboard

This is a step in the right direction for providing key text visually in a flow. However, the logo in the Package is different in the video and is not customizable. A toggle to enable or disable the clipboard would also be a useful, and easy, feature to add. All-in-all, just OK.

Matthew Nielsen
Ranger
06/04/2019

Hi John, thanks for the feedback! Logo customization is a great idea. To be clear, are you asking for the ability to show/hide the copy to clipboard button?