AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Service Agent Script for Salesforce Flow

Close cases quickly and consistently with call scripting!

Overview

Salesforce Flow is an awesome tool to help your service agents manage customer cases; make your flows even better with this lightweight call script component. Add the component to your flow screens, enter your script text, and you’re done!

1 of 4

  • Set call script text manually or with a flow variable

  • Customize component color and text size

  • Easy copy to clipboard and copy to Live Agent chat buttons

Salesforce Flow is an awesome tool to help your service agents manage customer cases; make your flows even better with this lightweight call script component. Add the component to your flow screens, enter your script text, and you’re done! The component contains a copy to clipboard button. You can customize the component’s color to match your branding by setting the Color attribute with any RGB value (default is blue). The component’s text size can be modified by setting the Size attribute to small, medium, or large (default is medium). Script text can be copied to a Live Agent chat by passing the Live Chat Transcript record ID into the component's Record ID variable. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Categories

Business Needs
Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package