SoftServe: Leader in Services and Consulting

This was a large, complex project with many dependencies. The team navigated the project from start to finish with professionalism and demonstrated technical expertise throughout.

I enjoy working with SoftServe engineers because they have strong skills and great work ethic.

Happy to work with them.

Our Softserve team has proven time and time again that they are able to deliver quality solutions because they go above and beyond to understand the problem so they can partner with other engineering teams to craft a solution that is sound and scalable. They helped us successfully consolidate two Salesforce Orgs by not only ensuring feature parity with the legacy org (while adapting to the new org architecture and improving code quality), maintaining 2 separate Salesforce Orgs throughout, collaborating with partner engineering teams to migrate integrations so users would not experience a break in service, and addressing new incoming business requests. We wouldn't have had a successful release if the team did not treated the implementation as their own. Their dedication to the success of the release was also crucial post release as we addressed issues that our users faced. In less than 3 months of hypercare, our entire ecosystem has stabilized. Now our users can complete job in one Salesforce Org with less time and less headaches. With a consolidated Org, we are able to begin focus on building for the future. And we're excited to see all the creativity the team will bring! Products: Sales Cloud, Service Cloud, Lightning Scheduler, Marketing Cloud, Mulesoft Integrations

SoftServe was an excellent implementation partner for our Field Service (FSL) launch. Launching this new product to our field teams was no small feat, but the SoftServe team was very helpful in organizing the work into manageable pieces and helping us understand our options. Their communication was strong, especially in light of the 10-hour time difference between California and Eastern Europe.

The SoftServe team has proven over and over again that they are able to provide quality engineering and help us build solutions that are scalable long term. We are currently in a large engagement with SFDC proserv in consolidating our SFDC orgs into one. SoftServe has been integral in helping us identify areas of concern and gaps while the overall migration/implementation effort is taking place. They've stepped up and gone beyond their responsibilities to help ensure that we have a successful implementation. The partnership is easy and collaborative. So much so, that they feel like they are part of the family and not a vendor. They treat our concerns as their own. The project that this review asks for specifically is just a portion of the overall effort. While we work towards migrating to one Org, we still have to support our business in our current org. The project's purpose is to ensure that as we continue to develop in our Legacy Org, we are able to support feature parity in the new Org (SalesDelta). Being in this situation is not only risky since we may miss features/functionalities but it is also risky due to potential rework if the solution isn't scalable (Legacy limitations) or if we need to adapt to a change in architecture in the new Org. The team has been very professional and flexible during this time and continue to deliver excellence all around. We are very lucky to be able to experience this close partnership.

Bohdan at SoftServe helped us with upgrading a customer from our 1GMP to our 2GMP package. Our customer had some automated Process Flows that we couldn't copy over with the new package since some fields had changed. Bohdan learned the goals of the customer's old automation, and on the same day, returned videos on exactly which formula field the client should make, plus exactly which process flow they should make as well to achieve the desired result. We sent those along to the customer so that they can work with our 2GMP package smoothly. It was excellent communication and service -- the videos saved us from long calls or a long email thread with the customer. Highly impressed with my experience!

We've been partnering with SoftServe on multiple Salesforce projects, including administration, enhancements, integration, and new feature development. The consultants demonstrated strong knowledge of the Salesforce platform as well as understanding of our business processes and challenges. As a result, they helped us not only to implement Salesforce features, but to also improve and facilitate many business processes and workflows by making the best use of Salesforce functionality.