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GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

By GoContact

All telephony features on a single interface

No Ratings

€50 EUR/user/month

Pricing Details

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Business Need: Telephony

More Details

The CTI (Computer Telephony Integration) Plugin is GoContact platform’s Voice channel that was developed for Salesforce integration to allow Agents calls contextualization when interacting with client Accounts.

Compatibility

Salesforce Editions: Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version: GoContact CTI/Autumn 2022 2.1.0
Listed On: 09/12/2019
Latest Release: 12/19/2022

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0

Lightning Components: Global: 0
App Builder: 0
Community Builder: 0

Languages: English
Portuguese

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Salesforce Lightning Omnichannel Salesforce integration for all communication channels. GoContact has all the channels you need natively integrated: Voice, Tickets, Webchat and Social Networks Integration with External Telephone System Total integration with any existing call Centre at clients premises or GoContact. Competitive calling cost with free Inbound Competitive prices for national and international calls with free inbound and GoContact integration with Salesforce. Fixed and Mobile DDIs Possibility of using Fixed or Mobile DDIs in your calls. Reporting and Call Scripts Real-time business insights and flexible, comprehensive construction of service model. Quality module with recording Integrated employee assessment with recording option. Power and predictive dialler Power and Predictive diallers with automatic call recycling that increases conversion rates. Automatic IVR Campaigns IVR campaigns allow to make calls to customers without requiring agents. Single Support Center From telecom to operation and reporting, everything is combined in a single support system.

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