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Nextian Subscription Service CPQ, Order Management, Monitoring & Support

Accelerating Quote-to-Cash for cloud & communications.

Overview

Quote-to-Cash for cloud & communications subscription services enabling providers to grow revenues, retain customer base and increase customer lifetime value: CPQ & SALES, ORDER MANAGEMENT, SERVICE MANAGEMENT & MONITORING SUPPORT, REPORTING & ANALYTICS.

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  • Provide your sales and customer care teams with data and tools to sell more faster: from creating complex multi-item quotes via CPQ, through 360° customer account intelligence, all the way to automated upsell opportunity detection.

  • Ensure a consistent, repeatable, workflow-oriented delivery process for new services as well as changes and cancellations. Leverage automation and integration with billing & other systems to reduce delivery costs and error rates.

  • Shorten issue resolution times by integrating accounts, products, subscriptions, contracts and monitoring data in the CRM. Increase customer satisfaction and streamline communication with omni-channel support via phone, email, Customer Portal and the API.

  • Ensure customer success and transform subscription service data into a revenue engine with automated discovery of upsell opportunities, comprehensive 360° account intelligence from infrastructure status to billing, and 24/7 on-line customer care.

CPQ & SALES: Quote complex products and services with CPQ extensions to Sales Cloud designed specifically for cloud and communications services. ORDER MANAGEMENT: Save time, avoid errors, and ensure 100% order accuracy with a fully automated quote to order conversions. SERVICE MANAGEMENT & MONITORING: Achieve operational excellence with account, service, billing and monitoring information integrated in the CRM. CUSTOMER SUPPORT: Shorten issue resolution times by integrating subscription information, 360° account details and monitoring data in the CRM. REPORTING & ANALYTICS: Stay on top of your reporting game with 80+ pre-configured dashboards and reports featuring real time updates and pre-built, best-practice Quote-to-Cash, subscription service and recurring revenue metrics.

Categories

Business Needs
Customer Service
Contract Management
Quotes & Orders
Industries
Communications
High Tech
Personas
Business Operations Manager
Executive
Sales Representative / Manager
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Lightning Ready
Editable Code