Deloitte Cloud4M for Manufacturing

Cloud4M is a solution accelerator that can bring your CRM vision to life, provide a clear technology roadmap and reduce implementation time. It supports end-to-end customer engagement process and provides a single view of customers and connected products

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This is an overview of Cloud4M capabilities : BUYER • Accessibility and collaboration around sales agreements • Continuous support for the company’s purchases, existent agreements and service inquiries • Rebates management accessibility • Asset management tools, including spare parts availability SALES REPRESENTATIVE • Manage both new sales and run-rate business • Built-in visit reporting to capture relevant data • Full visibility into the sales agreement lifecycle and planned + actual order volumes • Keep track of your biggest competitors PRODUCT MANAGER • Better visibility into ordering processes to meet demand • Scale-up or down the production plan when responding to demand fluctuations SERVICE EXPERT • Be the main point of contact for the customer in case of questions or issues • Find solutions or bring in the right technical experts • Build great customer relationships through solution-oriented communication FIELD SERVICE AGENT • A straight-forward schedule, the correct tools and informational details on how to resolve issues in a timely-manner • Simple appointment routing features and access to real-time stats, pushed to a mobile device