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nps.today | NPS, CSAT & CES Customer Experience Surveys for Salesforce

Automate NPS, CSAT & CES surveys in Salesforce — and close the loop faster.

$200   USD/company/month
Try It
Business Need
Customer Service
Surveys
Ratings & Reviews
Requires
None
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Highlights

Automated Customer Experience Measurement Automate Salesforce Net Promoter Score measurement from key customer touchpoints. Trigger surveys from cases, opportunities, flows, chat, messaging, or other Salesforce events — then sync every response back

In-App Customer Feedback Collection Collect feedback where the customer interaction happens. Use in app NPS survey flows, embedded links, email, SMS, chat, or messaging — and connect responses to the right Contact, Account, or Case in Salesforce.

Fast Salesforce-Integrated Survey Builder Launch branded NPS, CSAT, and CES surveys fast with a flexible nps survey tool that integrates with Salesforce workflows, triggers, and customer data. A strong alternative for teams comparing a Salesforce nat

Real-Time NPS Analytics & Insights Turn responses into real-time insights with NPS tools for dashboards, reports, BI, and AI-supported analysis. Track trends, spot churn risks, and understand what drives promoters, passives, and detractors.

Unified Customer Pulse in Salesforce Bring feedback from the entire customer journey and every source together in one Customer Pulse inside Salesforce. nps.today connects surveys, triggers, reminders, responses, and follow-up workflows in one survey

Continuous CSAT Tracking in Salesforce Measure Salesforce CSAT after support cases, onboarding, service interactions, deliveries, or other key journey moments. Sync satisfaction scores back into Salesforce so teams can act while the experience is sti

Cross-Customer Journey Feedback Analysis Connect Net Promoter Score Salesforce data with feedback from every stage of the customer journey. Compare NPS, CSAT, and CES across teams, channels, and lifecycle moments to improve CX continuously.

Provider Details

nps.today
Copenhagen

nps.today makes it easy to measure, understand and act on customer experience to increase customer satisfaction and loyalty. The unique plug-in solutions for your existing IT systems makes it easy to implement a fully automated and operational CX solution. Measure experience and loyalty in all touchpoints, analyze results and take actions inside your existing IT systems. nps.today for Salesforce is ready for use and demands no large IT projects to get started. The plug-in is easy to install and comes with a complete standard setup and is easily customized to the specific workflows of your company. All nps.today packages include your own designated NPS Coach, who will help you plan, setup and drive an effective and successful CX program.

Pricing Details

Plug into Salesforce with add-on modules: - Feedback App - AI Feedback Assistant - Power Dashboards This integration requires a NPS.Today subscription. See pricing details at https://nps.today/pricing/

Basic

$200 USD/company/month

Plug-in only

$400 USD/company/month

Custom

$600 USD/company/month