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nps.today | NPS, CSAT & CES Customer Experience Surveys for Salesforce
Automate NPS, CSAT & CES surveys in Salesforce — and close the loop faster.
- Business Need
- Customer ServiceSurveysRatings & Reviews
- Requires
- None
- Compatible With
- Sales CloudService CloudExperience Cloud
nps.today is a CX survey platform that automates NPS, CSAT, and CES feedback across Sales, Service, and Marketing Cloud. Trigger surveys from Salesforce then sync responses back into Salesforce.
Highlights
Automated Customer Experience Measurement Automate Salesforce Net Promoter Score measurement from key customer touchpoints. Trigger surveys from cases, opportunities, flows, chat, messaging, or other Salesforce events — then sync every response back
In-App Customer Feedback Collection Collect feedback where the customer interaction happens. Use in app NPS survey flows, embedded links, email, SMS, chat, or messaging — and connect responses to the right Contact, Account, or Case in Salesforce.
Fast Salesforce-Integrated Survey Builder Launch branded NPS, CSAT, and CES surveys fast with a flexible nps survey tool that integrates with Salesforce workflows, triggers, and customer data. A strong alternative for teams comparing a Salesforce nat
Real-Time NPS Analytics & Insights Turn responses into real-time insights with NPS tools for dashboards, reports, BI, and AI-supported analysis. Track trends, spot churn risks, and understand what drives promoters, passives, and detractors.
Unified Customer Pulse in Salesforce Bring feedback from the entire customer journey and every source together in one Customer Pulse inside Salesforce. nps.today connects surveys, triggers, reminders, responses, and follow-up workflows in one survey
Continuous CSAT Tracking in Salesforce Measure Salesforce CSAT after support cases, onboarding, service interactions, deliveries, or other key journey moments. Sync satisfaction scores back into Salesforce so teams can act while the experience is sti
Cross-Customer Journey Feedback Analysis Connect Net Promoter Score Salesforce data with feedback from every stage of the customer journey. Compare NPS, CSAT, and CES across teams, channels, and lifecycle moments to improve CX continuously.
Provider Details
nps.today makes it easy to measure, understand and act on customer experience to increase customer satisfaction and loyalty. The unique plug-in solutions for your existing IT systems makes it easy to implement a fully automated and operational CX solution. Measure experience and loyalty in all touchpoints, analyze results and take actions inside your existing IT systems. nps.today for Salesforce is ready for use and demands no large IT projects to get started. The plug-in is easy to install and comes with a complete standard setup and is easily customized to the specific workflows of your company. All nps.today packages include your own designated NPS Coach, who will help you plan, setup and drive an effective and successful CX program.
Pricing Details
Plug into Salesforce with add-on modules: - Feedback App - AI Feedback Assistant - Power Dashboards This integration requires a NPS.Today subscription. See pricing details at https://nps.today/pricing/
Basic
$200 USD/company/month
Plug-in only
$400 USD/company/month
Custom
$600 USD/company/month