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Ada - AI Agent for Customer Service
Reduce operating expenses in customer service with an AI Agent
- Business Need
- Customer Service
- Requires
- Service Cloud
Onboard, measure, and coach an AI Agent to automatically resolve up to 83% of customer service inquiries. Reduce operating expenses in customer service and empower human agents to drive real business value.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimited
App Details
- Supported FeaturesLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Accessible SolutionThis company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
- Lightning ReadyAccessible Solution
- Languages
- ArabicDutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
- This solution is API only and doesn't have an interface
Security
Additional Details
Ada's AI-native automation platform makes it easy for businesses to automatically resolve the most customer service inquiries with the least amount of effort. Ada's AI Agent can automatically resolve up to 70% of customer service inquiries and represent as many as 50 full time employees, reducing operating expenses in customer service and empowering human agents to drive real business value. Onboard on AI Agent in minutes using existing knowledge base content and instantly start resolving customer service inquiries. Equip your AI Agent to perform complex tasks by connecting to business systems and providing plain language instructions - just as you would for human agents. Measure your AI Agent’s performance using Ada’s proprietary Automated Resolution measurement system. Understand and improve your AI Agent’s behavior with QA tools, AI-powered recommendations, and coaching capabilities for continuous improvement. Build once and deploy your AI Agent across multiple languages and channels (including messaging, phone, email, social media) to maximize your automated resolutions and cost savings. When needed, the AI Agent can connect the customer to a human agent in Salesforce.
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Ada
Toronto, ON